What are the top 5 Key Concepts to IT Services Management

IT services management is not rocket science, but it’s not child’s play either. In the modern world of flexible working, IT services are seeing increased demand as cybersecurity concerns have evolved so rapidly in just a year or so. 

How can you make sure employees working from home, using your servers and networks, are not going to allow cybercriminals and malware? How can you protect your business from new and advanced ransomware penetrations? This is something that can be explained in the 5 key concepts of managed IT services.

1. Firewalls and Cyber Security

Firewalls essentially monitor incoming and outgoing activity on your servers. They will look out for suspicious activity. What does this mean? Accounts that apparently have access to your network, which shouldn’t. Accounts which want access to information they are not authorized to access. And things such as long inactivity periods with sudden movements to prevent them from being kicked due to time inactivity breaches. Cybersecurity has to be proactive, spotting where dangers could allow uninvited guests in and plugging the gaps before anything happens. 

2. VoIP Communications

Having an internal communication system, means sensitive conversations can be kept away from prying eyes. This is something that executives need as making high-level decisions means a lot of back and forth, with lots of different stakeholders. Having an internal voice, text and email messaging service, allows for all your communications to every single employee, to be closely guarded. It also boosts speed and efficiency, allowing for a work phone program to go ahead.

3. Cloud Storage

There is no limit to cloud storage. This is what attracts many businesses to work with IT services, as they can not only protect data, manage it, but also prevent any kind of capacity problems. So if you are expanding your business, storage of your data should be your number one priority. You can only grow, if you have the space for your customer data to be logged, stored, updated and kept safe.

4. Business Continuity

Business resilience matters have exploded in the minds of executives. They have suddenly and very frankly, become the most important thing to work on and develop for a better business future. IT services are at the heart of any good business continuity plan. As we can keep your data safe when your office has suffered a power cut or a flood is threatening your hardware. We can keep your data online, ready to be accessed when you are, at all times.

5. Disaster Recovery

Speaking of floods, a disaster recovery plan means the ability to come back online after a major catastrophe. The first thing to note is, being able to access your data, so not only customers can get their orders, complaints and inquiries seen to, but so that employees can also carry on with their projects. 

If you would like to know more about important IT services that play a crucial role in protecting your business data, then contact us today with any questions you might have.