Solid aftersales is one of the best ways to gain a loyal customer base. The customer journey doesn’t end after the transaction is made; in fact, it is only the beginning. It takes more than one good product to ensure they return the next time, especially as there are plenty of just as great competitors on the market.
So, how can you build excellent after-sales?
Keep them engaged with your brand. A great way to capitalize on this is by using an effective QR code generator online for your receipts. Here’s why.
Include QR codes for customer feedback
One way to know if you’re improving with your products and services is through customer feedback. Knowing their opinions about your business and addressing them afterward can help you position yourself as a brand that listens to your customers.
For in-store purchases, it can be difficult to gather feedback especially if your customers are in a hurry.
While they can always contact you through your social media sites and email, putting a QR code on receipts allows them to scan and leave feedback at their most convenient time
Offer freebies for a product survey
Along with putting QR codes for customer feedback, you can also offer freebies once they answered a survey about their purchase. For example, perfumeries can give out a sample perfume once they’ve answered a questionnaire.
The same thing also applies to free ice cream for fast food restaurants.
What’s more, offering freebies works great in gathering customer feedback because there’s an incentive waiting for them.
This is also a great way to introduce other less popular items in your store. The next time they shop, they can try out the item that you gave out as a sample.
Give out coupons through QR codes
Coupons are always effective to encourage customers to make a purchase. By putting QR codes on receipts, you’re inviting customers to repurchase.
This is a neat trick if you want to increase the number of your returning customers and eventually build a loyal customer base.
This builds not only a great after-sales but keeps your customers engaged in your products and services, too!
At the same time, you’re increasing your sales by building brand loyalty. After all, returning customers are just as important, if not more important, than new customers.
Redirect customers to your online shop
If you have a digital shop, QR codes on receipts open a way to promote it. This increases your online presence and visibility, resulting in a higher rank on search engines.
This means more chances for lead generation and conversion to sales.
While you’re at it, you can also promote your social media sites with a social media QR code. This ensures that customers end up on your page, prompting them to like, follow, and subscribe to get updates on your offers and promos.
Receipts don’t have to be a throwaway piece of paper as proof of transaction. Oftentimes, some people don’t even bother to get them from the counter.
Putting QR codes on them can put these papers to good use, and modernize your customer’s overall buying experience.
Generate your own secure QR codes on receipts today with QRTIGER the best QR code generator online with just a few easy steps.