Here’s What MSPs REALLY Do

Close-up of serious bearded IT support specialist standing by cabinet of mainframe and examining motherboard of server

Managed service providers can be the backbone of your company’s IT systems.

While most of their work happens behind the scenes, MSPs work extremely hard to ensure that their clients are able to use their computers to their advantage without having to deal with the challenges that come with them. But what exactly do MSPs do?

1. Cybersecurity

Throughout 2018 and 2019, around 76% of SMBs in the US experienced some sort of hacking attack (source). This shows just how important it is to maintain the security of your digital systems, with cybercriminals lurking around every corner online.

MSPs improve cybersecurity by using a range of different tools, including automatic update systems and active virus scanning.

2. Integrations

Tools like Office 365 have proven to be incredibly powerful for businesses over the last few years, providing everything you need to handle emails, file management, and even software.

An MSP can integrate systems like this into your existing computer network, enabling features like Single Sign-On and Active Directory.

3. VoIP

Voice Over IP telephone services have exploded in popularity in recent years, with more than 79% of American businesses using tools like this to replace their old telephone systems (source).

These tools make it much easier and cheaper for businesses to have a range of telephone numbers, while also making it possible for calls to be recorded without the need for expensive hardware.

4. Legal compliance (HIPPA)

Handling sensitive data on your own services can be a big mistake, as it only takes a small slip up to break the law. MSPs can help you to maintain your legal compliance, providing you with secure storage, login systems, and other features that will make the government happy.

Breaking the law as a business can be devastating, making it well worth keeping compliance in mind.

5. Managed services

Keeping the services your business uses up to date is very important. Tools like Office 365 are subscription-based, and this means that you need to keep paying to use them.

Having your services managed by an external company takes the pressure off of your shoulders, while also increasing the chances that you will be able to maintain 100% uptime.

6. Network management and security

Modern networks usually have a wide range of different security features in place, and an MSP can make sure that yours are always operational.

Alongside this, MSPs can also actively monitor and manage your networks, ensuring that no traffic goes unnoticed, and making it far less likely that your business will have to struggle with cybersecurity issues.

Managed service providers have long presented an excellent option for businesses of all sizes looking to improve their computer systems.

As you can see, a service like this can do a wealth of good for your business, with areas like cybersecurity, legal compliance, and much more being handled without distracting you or your team.

In essence, an MSP deals with all of the IT challenges your business faces so that you don’t have to.