FAQs About Upgrading to a VoIP Phone System

VoIP phones systems, which operate over the internet without physical wiring, are becoming more popular for businesses because of their versatility and affordability—not to mention they’re great for remote work too. 

The increase in remote work over the past couple of months has been unprecedented, and more companies are investing in it. However, if you’re still on the fence about switching, you may have some questions about how exactly VoIP works. Here are some of the most common questions about VoIP along with their answers. 

How Exactly Does VoIP Work? 

The system works by taking your analog voice signals and then converting them into digital signals. This is then sent as data via your internet connection. It’s a more versatile way of connecting via the internet beyond the ability of a phone line.

What’s the Call Quality Like? 

The quality is not diminished by the switchover to the internet, and it works especially well for long-distance calls in comparison to traditional phone lines. Not only is it cheaper than paying for long-distance calls, but you can have high quality conversations with people in different countries. 

The overall quality depends on your provider and internet connection, but it has improved considerably over the past few years, so you can hardly tell the difference now between VoIP and a landline.

What Internet Bandwidth Do I Need? 

Many broadband providers offer this as part of the service but you should check with a Managed Service Provider for which quality is best. It is highly recommended that you have fiber optic broadband since it’s more reliable. 

Using an ethernet cable will also give you a much stronger and more stable connection. Speak to your broadband provider about the bandwidth options to figure out which one would work best for your needs.

Can I Switch Between Phones? 

Yes, you can attach multiple devices to one line so that you can make calls from each and route incoming calls. You take calls with your main phone and even attach multiple devices if needed. There are so many online programs that you can use through your computer too. 

How Much Does It Cost to Use a VoIP System? 

It depends what type of provider you go with but it’s safe to say it’s cheaper when calling long-distance than on a landline. There may also be monthly fees depending on your provider. Calling from one app to another is almost always free, so this is something you should definitely consider.

Can I Use VoIP While Traveling or Moving? 

VoIP is very versatile and you can use it anywhere you go. Whether calling from your home country or abroad, you can use it to call other countries or use it as your method of calling other people when you’re traveling.

Can I Keep My Phone Number If I Switch to VoIP? 

Your VoIP setup should allow you to keep your old number. Most providers will let you transfer your number over, however you may require a new one. For many VoIP apps you will need to register a new account so you may not even need a phone number; all of your contacts will be able to call you directly through the app.

What Equipment Does it Take to Use VoIP? 

The equipment that you need will depend on which method of VoIP you choose to use. The main thing you need is a strong internet connection. For VoIP with an adapter you will need a compatible phone and router. 

With a computer you will need a desktop or a laptop with an Internet connection, the relevant software, a headset and a microphone to speak to your contacts. If you’re using VoIP with a smartphone you will need to connect to Wi-Fi and install your chosen app.

What is a Virtual Number?

A virtual number is extremely useful and it’s a feature that not many users know exists. It can protect your privacy and prevent spam callers from knowing your actual telephone number. When your employees are working remotely you can provide them with a virtual phone number which protects their privacy. 

It’s easy to get a virtual number with any VoIP vendor. Usually you can use an online dashboard to order your own virtual number. You can also choose your own area code depending on your individual requirements, which makes it extremely flexible. You could have your very own virtual number set up in just a few hours depending on the regulations of the provider you use.

Hopefully helps with any questions you may have about VoIP systems, and if you have any more questions you can contact a local MSP to answer any of your questions.

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